Mediawide has introduced a new helpdesk portal for all paying customers.
Creating your Account
To set yourself up on the system, simply click on the 'Signup' link. Enter in your details, confirm your email through the activation link.
Once the activation link is confirmed, you can amend your full name, and create your password.
Once the account is created, you can create New Support Tickets, and check Outstanding Support Tickets.
Creating a New Ticket
To create a new Ticket, simply click on the 'New Support Ticket' icon
You will then be able to enter a Subject, along with a description of the issue. You can also attach files such as log files and screenshots.
Once the ticket is submitted, a helpdesk agent will respond within the contracted SLA timings.
You can manage the created ticket a number of ways, firstly you can use the helpdesk portal to add comments and reply to agent requests. To do this, go to the Tickets tab, you will be able to view all opened and pending tickets.
Secondly, an automated email will be sent to the email address you registered your account with. You can simply reply to these emails to add comments or reply to agents requests.
If you require further information or would like a Mediawide Agent to create your account, please speck to your local Account Executive.